Manage Customer Settings

The Customer Settings indicate which WorldTracer features are available for the airline or handler .

Display Customer Settings

Menu: Administration > Airline/Handler > Customer Settings

Field Updated By Description
Search WorldTracer For Coordinator

  • All Files means WorldTracer searches for files created by any WorldTracer member when an agent makes a Search WorldTracer transaction. This is the equivalent of a Trace transaction. (This is a chargeable transaction.)

  • Management Files Only means WorldTracer searches for files created only by your company when an agent makes a Search WorldTracer transaction.
Use DCS/FQTV Loyalty Integration Coordinator If set to Yes, and the FQTV loyalty system is integrated, when creating a file, an agent can prefill FQTV data into the passenger's details section.

Note: This FQTV implementation is applicable only for DCS data and not applicable for BJY data.
Display Match Elements in File Status Coordinator For a description of this feature, see Match Elements in File Status.
If set to Yes, displays both a 'matching element' indicator icon and a star rating in bag creation files and all types of file updates including Suspend/Reinstate/Close.
Tag Match Indicator SITA The customer setting, Display Match Elements in File Status applies to both the Display Match Elements in File Status and the Match Tag Indicator. See above- Display Match Elements in File Status.
Use Find My Item Location SITA

If set to Yes, an agent can insert a clickable URL from a passenger. The URL will be displayed in the Baggage Tracking file section.

Company News SITA Used to display Company News at the top of the home page if "Display Company News on landing page" is set to Yes.
Select From and To dates. Header/Subject text field text is limited to 58 characters. Company News text field is limited to 3000 characters.
Use Scandit sdk on WorldTracer Tablet SITA If set to Yes, tablet users will avail of an enhanced sdk scanner that will improve the scanning of both bag tags and bar codes.
Use SITA DCS Integration SITA

Used to pull data from the DCS to populate WorldTracer files.

If set to Yes, users can enter a bag tag number in the Identify Passenger or Identify Baggage screens , and the system pulls relevant data from the DCS.
Use Bag Journey SITA If set to Yes, Bag Journey data is queried and displayed when an agent clicks the Look Up button in the Identify Passenger or Identify Baggage screens when creating a file. See Bag Journey.
Prefill Class of Service/Status from Baggage Exception Data Coordinator If set to Yes, and the company subscribes to Bag Journey, the passenger's Class of Service is prefilled from the Baggage Information Message when the agent creates a Delayed Bag File.
Use Bag Journey History SITA

If set to Yes, and the company subscribes to Bag Journey, Bag Journey history is included in the History section of a file.

An additional menu option Refresh Bag Journey History is available in the triple-dot menu when displaying a Delayed Bag File.
Automatic Bag Journey History at file creation/closing for all bags in Delayed Bag Coordinator

Only displayed when the Use Bag Journey History field is set to Yes.

If set to Yes, WorldTracer automatically retrieves Bag Journey history for all bags in a Delayed Bag File when the file is created or closed. This includes the Reassign and Recreate transactions, as well as Create and Close File.

The agent can also use the Refresh Bag Journey History transaction from the triple-dot menu at any time to display the most recent Bag Journey history.

If set to No, an agent must use the Refresh Bag Journey History transaction from the triple-dot menu to display the most recent Bag Journey history. A pop-up menu will display. An agent can then select one or more specific bag tags up to a maximum of 10 from a multiple bag tag number selection and then select Refresh Bag.
This setting can be used if an airline wishes to limit the costs associated to calls to Bag Journey that may not be necessary.
Use Search Address SITA

If set to Yes, an additional field Search Address is displayed when creating a Delayed, Damaged, or On-Hand Bag File, and in the Create Delivery Order screen.

The user can enter part of an address or place, then WorldTracer connects to Google Maps and suggests addresses. The user can select an address to populate it in the Address fields.
Use SITA Flight Connection SITA If set to Yes, the Suggest Flights option for the Expedite Destination is available to agents when they make a Forward transaction for a Delayed, Damaged, or On-Hand Bag File.
Use Auto File Coding (Delayed Bag) SITA

For airlines that subscribe to SITA Bag Journey (the field Use Bag Journey is set to Yes).

If set to Yes, when WorldTracer has detected that the bag was not loaded on its intended flight at a transfer station, the Reason for Loss code and Fault Station in a Delayed Bag File are determined using the data from Bag Journey, and automatically prefilled in the WorldTracer Delayed Bag File, when possible.

Currently, the following Reason for Loss codes can apply:

  • 52 (Interline – MCT (Minimum Connecting Time) available)

  • 53 (Interline – MCT not available)

  • 55 (Online (own carrier) – MCT available)

  • 56 (Online (own carrier) – MCT not available)

See IATA Reason for Loss Codes.
Use File Assignment Process SITA

File Assignment allows Headquarters agents to access and work from a personal inbox, the Agent Inbox, for messages or files assigned to themselves.

If set to Yes, activates the Agent Inbox menu in Action Files.

When activate, you can assign messages in the Headquarters Inbox to yourself, where they appear in your Agent Inbox.

See Work from the Headquarters or Agent Inbox.

Note: When active, ensure this feature is added to the role of the agents at the Headquarters.
Use Replacement Item Process SITA

If set to Yes:

  • The Replacement Items section is included in the Claims tab of a Damaged or Delayed Bag File, to allow agents to record when a replacement or loaned item is allocated to a passenger.

  • The Replacement Items report is available in Reports & Statistics > Other > Replacement Items.
Prefill Bag Details in Damaged Bag Coordinator

For customers who wish to prefill standard text in the Bag Details field when the agent creates a new Damaged Bag File.

Enter up to 58 characters including spaces.
Domain Name for Email Coordinator

An email domain name to add to the Email smart search.

Enter the domain name that follows the @ sign in an email address.

Example: MYCOMPANY.COM

This can be especially useful when agents wish to send WorldTracer reports to their company email address.
Use Dispute Management Process SITA

For a description of this feature, see Dispute Management.

If set to Yes, allows certain values to be pre-filled in Delayed and Damaged Bag Files.

Enables the Manage File Coding transaction for Headquarters' agents.

Dispute Management Process

Reason for Loss to Prefill

Settlement Cost to Prefill

 Coordinator

The codes to be prefilled in Delayed and Damaged Bag Files when the agent creates the file.

Reason for Loss and Fault Station (only visible when Dispute Management Process is Yes)

 

  • For Delayed Bag Files, only RL codes 70 to 79 are allowed.

  • For Damaged Bag Files, only RL codes 80 to 99 are allowed.

To prefill the settlement costs when the agent closes a file, select the type of cost to prefill and enter a currency and value.

See Update Reason for Loss and Fault Station Codes.
Rush Tag Range Coordinator

For the Print Rush Tags option when forwarding a bag.

The 6-digits numbers are used consecutively, starting from the Minimum to the Maximum.

When the maximum is reached, rush tag numbers begin from the minimum again.
Search field on landing page SITA The feature for Search on Landing Page should be set to Yes.

More information

IATA Reason for Loss Codes